Toughest tasks

05.06.2006
Five IT chiefs talk about the most difficult challenges they've ever faced at work -- and the lessons they learned.

Systems fail. Employees burn out. Vendors disappoint. But it's those tough times that teach you how to lead. Five Fortune 500 IT executives tell what they learned from the most challenging experiences of their careers.

Rob Carter

Executive vice president and CIO

FedEx Corp., Memphis

Business: Transportation and business services provider