"Mobility is a necessity. The infrastructure for wireless is fairly developed, just not the handsets where choice is limited," he said. "This should explode in the next 12 months [but] Hitachi is really only the viable option [as] the VoIP software on my Nokia is not reliable and works only one in 10 times."

The wireless infrastructure is from Aruba networks, which Millard said won the deal because of all the amount of articles written about the company and big implementations it had won, including Microsoft's wireless network.

"I think it is the only thing that can do the job," he said. "Central management is useful but it does have some negative aspects. The ability to take the AP anywhere you want in the world is fantastic. I also like the guest access portal which we have just started to use but it will be more common."

For IP telephony, Burwood RSL deployed two Zultys MX250 exchanges with one at each site, including Power-over-Ethernet switches to power the desk phones.

The fact that Zultys recently declared itself bankrupt and was sold to Pivot does not concern Millard as the technology was based on open standards.