"We haven't ventured too far into integration at this point [but] we have a number of siloed applications which really need integration," Reed said. "It's just clunky the way things work. If you have disparate apps and have to move data manually you don't get that flow of information to the user and productivity is not as good."

Reed believes the integration problem will "absolutely" get worse before it gets better, because it is "in the early days" with a "significant backlog".

One positive has been the rise of Web-based applications which, according to Reed has helped integration.

"Components of traditional applications have been Web-enabled [and] of our enterprise apps probably half would be Web-enabled at this point," he said.

The Salvation Army's IT strategies are decided annually and Reed is hopeful the organization will move into integration projects this year.