Verizon hasn't conceded the USB reconnection problem still exists, although Wyse feels sure the problems for her workers stem from the outage. "In our experience, [the problem] has not improved in Chicago and there is no ETA on when this 'problem' will be resolved," she said.

Verizon was also supposed to begin selling the Droid Charge from Samsung, Verizon's second LTE phone after the ThunderBolt, on April 28, .

One Verizon store outside of Boston confirmed it had the Charge in stock on Monday but couldn't start sales. Samsung has recently tweeted Charge sales will begin soon, but its Web site for the Droid Charge was not working on Tuesday.

Samsung said on April 28 that the delay in sales was not due to its phone, but Verizon has never given a specific reason. Analysts widely presume the delay is due to LTE network problems.

Matt Hamblen covers mobile and wireless, smartphones and other handhelds, and wireless networking for Computerworld. Follow Matt on Twitter at or subscribe to . His e-mail address is .