"A call to the governor's office to find out if any state resources would be available to guide us yielded a simple, 'Just set the time zone and turn off your computer when you go home, and it will be correct the next day.' When we pointed out that our environment is a critical 24-by-365 operation and that there is no way we can shut down our systems, they said, 'Well, you'll just have to figure it out.'

"In a quandary, I asked for guidance. VP's response: 'They do it everywhere else, so it must be possible. Just do it!' "My realization: Folks in other states configure their systems on installation as the standard build. The people who originally figured out how to make it work the first time have long since retired and/or died!"