But that suggestion doesn't get a friendly reception. "The boss wants to upgrade the e-mail software instead," fish sighs. "Licenses are purchased.

"The upgrade won't run on the existing NT server. A new server is purchased, installed and configured.

"A network switch is needed for the server room. Desktops and laptops are updated to point to the new e-mail server installation.

"Total cost: approximately $6,000.

"All that to save $10 a month."