Too hasty

User calls help desk pilot fish about a problem with his BlackBerry device. "I told him I need the make, model and serial number," says fish. User: I don't know where I can find that. Fish: Just pull out the battery and it should be right underneath there. The line goes dead, and fish realizes what's wrong. "He was talking on the BlackBerry," groans fish. "He called back and said, 'I think I disconnected myself with that BlackBerry issue.' I guess this is why we all have jobs."

Too thorough

Support pilot fish gets a trouble ticket for a hard-drive failure, so he calls the user. Fish: "Why do you think your hard drive is bad?" User: Because I can see the scratches on the platters. Says fish, "After a quick trip to the user's office, I quickly confirmed his drive was dead -- now. He sat proudly at his desk holding the stack of platters from the hard drive he'd disassembled."

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