ASUG said it will continue working on the KPI effort along with SUGEN.

In an interview earlier this month, Strout took a measured view of SAP's position on support pricing. "I don't know that we're accepting that as much as we're recognizing that we're not here to tell SAP how to structure its business. Customers will vote with their money," he said.

Strout also said the KPIs should help settle the debate: "Let the actual data talk for itself. To date, the predominant conversation has been emotional."