"They are starting, through the User Group, to say that they are willing to tackle this problem. However, what I don't see is anything being said in the public domain."

He added: "They are telling us one thing, but if I wasn't involved in the User Group, and I was just a customer, I'm not sure I would know anything about it. They aren't communicating any work directly to customers."

The research also revealed that customers want greater flexibility in their licencing. Given the economic environment, many organisations are reducing the size of their employee base and usage patterns are changing. However, these changes aren't necessarily being reflected in licencing and users would like to only pay for what they are using.

Over three quarters of respondents, some 77 percent, said that they found the entry point too high when they were looking to deploy extra modules or functionality to their core SAP systems, such as if they only wanted specific functionality for a small group of employees.

SAP customers, 88 percent of those surveyed, would also like to see the software giant make its price list public. According to Adams, some customers feel like other companies are getting preferential pricing and they believe that a public price list and more transparent SAP may help their bargaining position.