The inclusion of Kana IQ as a SAAS service now completes Kana's conversion from offering only an on-premise customer service suite to offering both on-premise and on-demand.
While the work on the back end for creating a knowledge management system does not decrease for IT, the delivery model will make ongoing IT support easier and give customer service representatives and customers using the self-service component more flexibility.
The Kana OnDemand suite is available immediately.