Ryan explained the relevance of the offshore model across industries is not necessarily a one-size-fits all solution.

"What also needs to be considered is that many companies are finding that offshoring contact center services is not a generic solution," he said. "It is now being understood that offshoring is one of many business models that may or may not suit individual firms.

Despite that one company may decide to return its call center work to domestic shores, there are many that are pleased with their offshore deployments and are expanding them. Given the fluid nature of the current business environment, it is likely that investors would try a number of customer care models in order to find the one that suits them best."