The key players will include officials from the Financial, Services and Treasury Bureau, Civil Service Bureau and Efficiency Unit.

Ongoing challenges

Despite all these initiatives, many challenges still remain for the OGCIO. One of them is dealing with conflicting interests.

'Generally, I think the OGCIO scores on execution [of various e-government initiatives]. But [the initiatives] often slow down at the consultation and planning stage,' said Sunny Lee, head of technology business at Towngas. 'I share their frustrations and [understand that] things don't happen as easy as outsiders would think.'

Lee, also the president of the Hong Kong Computer Society, noted what makes the job of the government's IT more challenging is that their users are the public, who often have conflicting interests.