This does not mean, however, that the Philippines has overtaken India and that the latter has somehow 'gone bad,' according to Mills. 'India proved to the world that offshore outsourcing was viable; the Philippines has a BPO opportunity today because of India.'

In explaining why India is currently a 'worse' option for outsourcing, he pointed out the country's alleged problems like increasing salaries and worsening staff turnover becoming 'more pronounced.'

On the other hand, this provides a window for the Philippines to prove itself as a worthy or even better option for companies looking to outsource operations offshore.