She, however, clarified that not all Smart Click caf's will be transformed into contact centers, depending on whether franchisees decide to pursue the business or simply because there are not enough qualified agents or clients willing to locate services.

'But you would be surprised how many investors are interested,' said Five9's Pama, adding that almost 60 percent of the client leads they get are interested in the countryside, especially because most provinces really tend to meet the requirements of investors.

Five9 also announced that it has started a global 'leads generation' program through which they would be referring possible clients to the Smart Click franchisees.