She added that since most contact centers are located in secluded areas, commuting has proved to be difficult and the lack of transportation services can be discouraging for present and future employees.

'There's no more Metro Rail Transit [at night]. Jeepneys seldom pass by and you wait 30 minutes for a shuttle -- it becomes quite tiring especially if you have to go through it everyday,' Ramos said.

According to the study, providing sufficient security personnel, stringent security procedures, and convenient parking areas and public transportation services in secured zones can help reduce the contact center industry attrition rate by 5.8 percent.

XMG's Tolentino suggested that contact center companies try to establish a company-managed apartment or dormitory for its employees to further increase the safety, security, and convenience of the workplace. He also suggested a shuttle transport system to increase the accessibility of the workplace. 'They don't necessarily have to invest in these but they can help develop the provision. Many manufacturing and semiconductor companies have been doing this over the past years,' he said.

The study also showed that ensuring a highly accessible workplace will be increasingly critical in avoiding work-related exhaustion caused by long commute times and help reduce attrition rate by 8.3 percent.