Panel: Disaster communications still lacking

06.03.2006

Following Katrina, The American Red Cross received help from several call center and communications providers, which supplied network capacity and personnel to keep networks accessible for a variety of tasks, said Lesica. With that in mind, Avaya may work with other IT vendors at a CIO summit next month to devise a plan under which different vendors would commit in advance to offer call center capacity in an emergency, Lesica said.