Matt Cammell, the Asia Pacific network operations manager at recruitment firm Spencer Stuart, sees no need to outsource.

He said security concerns have prevented the company from outsourcing and Cammell thinks it's important to have a solid rapport between the helpdesk and end users.

"In-house support is more personalized and you can't guarantee service with an outsourced product; however, we do outsource project management to get access to skill sets we don't have internally," he said.

In the six years Cammell has been in his current role, outsourcing has been debated, he said.

RSPCA Victoria IT manager Peter Blanker warns that outsourcing won't cure the ills of a badly run IT department and can be costly.