Optus mobile complaints on the rise; Telstra getting better: TIO

30.10.2012

The , with the organisation now able to make binding determinations to providers on cases up to $50,000 (up from $30,000) and make recommendations up to $100,000 (up from $85,000).

"An increase in powers is always a good thing for consumers who cannot resolve the issues they are having with their service providers," Cohen previously said.

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