OpenLogic revamps open-source support offerings

OpenLogic is revamping its commercial support offerings for open-source projects with a new three-tier system that will be available starting next week.

One level is "proactive support," which OpenLogic is providing along with Hyperic, maker of open-source infrastructure management and monitoring software. As part of this service OpenLogic will also conduct quarterly "health checks" of customers' production environments, offering tips on system performance and expansion planning.

OpenLogic will have proactive support available for Tomcat, JBoss, MySQL and PostreSQL, among others. The company said that overall it supports more than 500 open-source projects.

OpenLogic is also offering "problem resolution support," which provides help with matters such as product recommendations, installation, configuration and bug fixes, either during business hours or 24X7.

A step up from there is "consultative support," which can be used for performance tuning, architecture review and migration planning. "You get consulting hours built in," said Kim Weins, senior vice president of products and marketing.

OpenLogic's support pricing ranges from US$5,000 to $30,000 per project per year, depending on the level of support. Basic problem resolution during business hours, for example, would be $5,000, while proactive support tops out at the high end, Weins said.