Once the political issues are addressed, Kenya could be one of the world's fastest developing outsourcing destinations due to its large English speaking population, , and near shore status for European and Middle Eastern companies, says neoIT's Kublanov, putting it on par with its IT services competitors on the continent including South Africa, Mauritius, Egypt and Ghana. The East African nation could become a preferred destination for call center and smaller business process outsourcing contracts. Thus far, the local employs 3,000 professionals and has grown to $5 million since the first call center opened a few years ago, says Kublanov, leaving plenty of room for growth. The most established local providers include Skyweb Evans, Kencall, and Preciss, who serve customers in the United States, Canada, and Europe.

One giant obstacle has been the local data and telecom infrastructure. "Call center operators in east Africa's biggest economy rely on an outdated satellite system where echoes caused by latency-the time gap created when calls travel some 36,000 kilometers through space and back-spoil call quality," says Kublanov. And for that shoddy service, they pay $7,000 per megabyte of bandwidth per month, compared to the $500 a month an would pay.

Infrastructure improvements are coming, slowly but surely. The Kenyan government has invested $100 million in The East African Marine Systems (TEAMS), an undersea cable to connect Mombasa with Fujairah in the United Arab Emirates, which is expected to bring the cost of connectivity down to the levels India pays, says Kublanov. In addition, construction has finally begun on the Eastern Africa Submarine Cable System (EASSy), spearheaded by the back in 2003, which will connect East African countries to the rest of the world via high-bandwidth fiber optic cable. The project is slated for completion in late 2010.

The Kenyan government also plans to complete a 5,000-seat technology park and export promotion zone by 2012, a move aimed at boosting the BPO industry. IDC Kenya says data centers, managed services, help desks, , and application and hosting services will be key areas to watch in 2009.

Quality and speed could be more important than cost in future growth for the Kenyan IT services industry. "Confidentiality and the ability to handle important client information is another important factor that prospective buyers have as priority," says neoIT's Kublanov. One potential role for the East African country is as a subcontractor for other offshore IT service providers. " companies have begun looking to outsource their own outsourcing operations to Kenya to battle higher wage inflation, over-heated infrastructure, et cetera," says Kublanov. "And there are reports of a ready pool of investors looking to enter the Kenyan industry, where labor costs are much higher."