This solution suits the management of Ocean Basket as it removes the IT problems. The 24/7 back-up from EC includes a three-year on-site warranty for hardware, as well as a remote software diagnostic facility.

Andrij de Beer, director at Ocean Basket, emphasizes the importance of IT in the business. "We rely 100 percent on IT to run the business. The service EC is providing is now an integral part of our operations. It understands our business and systems, and we rely on it to be on time every time," he adds.

In terms of financial arrangements for the solution, an exact figure cannot be given, since each franchise holder chooses a different package.