"We are using Compuware's Gomez to find the problems and to also concentrate on building capability as part of our analysis phase," he says. Gomez is a SaaS-based application performance management solution that provides visibility from the datacentre to the end user. It allows organisations whose business depends on web applications, to quickly assess the business impact of a problem to determine whether the cause is at the datacentre, on the internet, with a third-party provider or with the user's browser or device.

It brings together enterprise and internet application performance management.