10. e-Government will maintain momentum to deliver an electronic tomorrow

As ICT infrastructure mature in several Asian countries, governments will continue using the internet and public kiosks to deliver public services. Both developing and developed economies have express full commitment to invest in web technologies and last mile connectivity to support public service initiatives. XMG see the trend continuing in 2011 for modernization initiatives to automate or replace antiquated processes and promote regional cooperation. 'One-stop-shop' and e-Government portal initiatives to integrate government services into a single electronic window will continue. Although lagging considerably behind Europe and North America, social media channels will fuel e-Democracy and play a key role to incite active citizen engagement and shape policy decisions.