Matthews announced his resignation last October, 10 months after Mincom was acquired by US venture capitalist firm Francisco Partners. He formally departed from his position earlier this year.

In an April research note, Gartner analysts Dan Miklovic and Kristian Steenstrup wrote: "Customers should not increase or decrease their investment significantly. Give Mincom time to put an experienced senior management team in place and articulate a strategy to the market. There is no reason for immediate concern, and at the end of 90 days, Gartner will see whether the progress and direction under the new management is consistent with what we believe is in the end-user communities' best interests."

Now, six months into his tenure, Clark is speaking publicly and with certainty, saying the necessary changes have been made with the result being an "outstanding management" team to lead the company forward.

Clark has hired from far and wide, and earlier this month he formally announced his new team:

Craig Jones was brought over from Oracle in Singapore to become executive vice president, worldwide field operations; Bruce Jacquemard is the new general manager for Mincom's defense business and was recruited from Lockheed Martin in the US; Jennifer Tejada, chief strategy officer and executive vice president comes to the company with experience at Telecom New Zealand/AAPT and Proctor and Gamble; and Tom Shields is the executive vice president for global customer support services. Shields has already been in that role for a year.