Unlike most other games, the Mass Effect series gives players choices that reverberate throughout the trilogy. Many players complained that their choices didn't matter much when they finished the game, resulting in a disappointing lack of emotional payoff.

"I think one aspect is that it's tough to let go of a storyline and characters that you enjoy and the endings didn't really leave a lot of time to say goodbye to the experience. So a lot of people just wanted more closure," said ME3 Executive Producer Casey Hudson in the recording.

"In some cases, people feared the worst -- that no matter what your decisions you make, the entire galaxy is destroyed, everyone starves to death and so on, which of course, wasn't our intention. It wasn't the way that we saw it. And it wasn't the intended message about how the Mass Effect universe would end," he said.

To see the new content with the extended cut, download it and start with a saved game that's somewhere before the sequence in the end where you attack the Cerberus base.

"From there, if you play toward the end then you're going to get the extended cut experience," Hudson said.