"We wanted them to become subject experts and their responsibility was to learn about [the new ERP system] and, to learn how it could be applied to their own area functionally." "They then created work instructions with screen dumps for every task, effectively making a guide for colleagues."

Once consultation was completed, Waeco's former project manager and financial controller Jeff Coombridge decided the company needed a well-supported, wireless and unified platform where it could build a system to support growth and improvements. But it was required within three months.

As a result, the company chose Microsoft Dynamics NAV from Microsoft Dynamics AX, because it had global reach and ease of integration with Word and Excel.

The rollout began late last year across Melbourne, Brisbane, Perth and New Zealand with the system going live in November 2005 at a cost of A$250,000 (US$186,000).

With support partner Tectura, Waeco also implemented a simple wireless infrastructure upgrading its administration complex and warehouse systems.