9. Plan extensively before migrating to a fully outsourced environment. Numerous activities must take place before executing the plan. In-depth discussions with the business units are needed to understand their requirements and future plans. Developing detailed site migration schedules, financial management processes, /site readiness plans, resource plans, communication plans and process management (incident, problem, change, asset management, etc.) must be ready before rolling out managed services.

Ongoing real estate activity, including pending M&A, must be understood and factored into the migration plan. Transition to a fully outsourced model requires significant planning to properly execute by both the enterprise and provider partner(s) for the ramp-up (and as needed wind-down) to a 100% outsourced environment.

Migrating critical IT network infrastructure and services to a fully outsourced environment is complex and risky but also has the potential for significant cost and efficiency benefits. Mitigating the risks requires preparing for and looking beyond the sourcing event by developing a sound sourcing strategy, negotiating strong, flexible contract terms, having appropriate provider management, and continuous involvement by IT. By taking these steps, organizations can help ensure the managed services provider delivers real value to their business and customers.

Carolus is a senior associate, Shaw is a principal and Schladow is an analyst at Pace Harmon, an outsourcing advisory services firm providing guidance on complex outsourcing and strategic sourcing transactions, process optimization and provider program governance.

in Network World's Infrastructure Management section.