On Your Side responds: A Lenovo representative told us that Krever was the first to report this type of problem, and that the company was looking into it. Lenovo did extend his original warranty by 90 days for free, and he was then able to upgrade for the lower price.
If you encounter a similar problem, we recommend that you take screenshots of the faulty warranty countdown that include the date display on your desktop. Krever used such screenshots as proof of the problem, and he found them effective. Whenever you , make note of the date of purchase elsewhere and hang on to your receipt, just in case something goes wrong.
Earl Stroup of Fredericksburg, Virginia, contacted us after he purchased Gregory Braun Software Design's Password Keeper 2000 last October as an upgrade to his current version. However, he never received the program's registration code (or even a response), despite attempting to contact Gregory Braun multiple times through e-mail, phone, and a letter.
A representative said that the company sent the registration key to the e-mail address on file for Stroup, but apparently the company had the wrong address. We arranged for Gregory Braun to send the code to the right address, but the representative never explained why he didn't respond directly to Stroup's inquiries.