The survey results highlight some outsourcing concerns, but they don't mean you should avoid outsourcing altogether. You just need to be aware of the issues, and put in the due diligence to forge relationships with quality organizations you can trust.

Cost isn't everything. Look beyond the bottom line to ensure that your outsource partners are reliable and trustworthy. Choose organizations that respect the need for transparency, and that take the time to understand your IT needs.

If you have to micro-manage your outsource partners, it's time to find someone else. You have better things to do with your time.