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Insurance Company Intros Offline Survey Solution

11.12.2009
Reliance General Insurance (RGI) is a leading private sector general insurance company catering to corporate, SME and individual customers with over 94 insurance products. The company reviews about 3 lakh motor accident claims a year. But for a claimant to get reimbursed, surveyors first have to visit the site of a crash, carrying out their investigation, and then head back to the office to upload claim forms, pictures, driving licenses, etcetera, on RGI's claims processing application called Motoveys.

-- It's also enabled the company to do away with physical photographs.

-- The Rs 50-lakh (US$106,724) project which went live in May 2009, has enabled RGI to reduce its claims turnaround time from 26 days to 21 and trimmed its conveyance bill by 15 percent.

The problem was that the process forced, "surveyors to waste a lot of time and this hampered their productivity," says Naganathan Sriram, chief technology and operations officer, Reliance General Insurance. It also put a huge load on the Motoveys server at the end of each month. "There was a need to introduce an offline survey solution which would take care of all these productivity issues. That application is called Motoveys Claimlook," he says.

Using a data card or mobile phone connectivity, the new solution allowed surveyors to upload and download all the required forms they needed and prepare survey reports while on the move. This quickened the pace of preparing reports and ensured a standardized, electronic format, which is useful in case of litigation. It also allows RGI to analyze data more easily.