In Defense of Netflix

13.07.2011

Perhaps none of these arguments sway you. After all, we've all got different ideas of value, especially when it comes to entertainment. But I'd still argue that you shouldn't go all medieval on Netflix. ("Pulp Fiction" - available for instant viewing!) Why? Because the company has a history of looking out for its customers in ways that are almost unheard of. I remember getting an email from Netflix after a video I had streamed had a hiccup. The and offered me a rebate on my next bill. All I had to do was click a link to claim my money. When was the last time you got money that easily from Time Warner, AT&T, or Verizon?

So maybe $16 a month really is more than you think Netflix is worth. In that case, it makes sense to quit the company. But I'd lay off calling them evil, money-sucking scum. I just don't think it's fair.