What I'm finding as I talk to some of the younger employees and younger people around us is they don't have legacy, they don't have biases, the distributed system era, the Unix era. ' What they are thinking about is security, resiliency, global reach, and they want to work on things that can do that. A lot of these kids grew up in the open world, they are very familiar with Linux and other open-source, and when they learn the mainframe runs five different operating systems, they are thrilled by that. So we think we are going to get the 20,000 easy.

So you are ahead of schedule? I think we will get to the 20,000 before 2010; in the next three years or so we will get to the 20,000.

What are customers telling you they want in terms of innovation? What are the things that you are hearing the most? The thing I hear the most is around security. I think customers [are] putting in place very rigorous programs around security.

In terms of security, what do customers want in addition to what you have already given them? The first thing they want is to help understand the full capabilities that we've actually sold them. The other thing that they are asking is to help them run enterprisewide security, but using our platform as the platform that manages security for all other platforms across the entire enterprise, no matter where they are. Out of those conversations, we're learning new things that we need to go invent and build for them.

Tell me something you need to invent. Some of it is automation. Some things that people do as far as monitoring -- customers want it to be autonomic, and we're doing a lot of that. They want us to exploit every opportunity to make things automatic, to make the security be as intelligent as possible and not have to rely on individuals. The direction is in the area of autonomic and automation around security.