Langdon has plants in Australia and in New Zealand where its previous system, which it declined to name, could not incorporate Australian taxation levels, include annual leave, termination payments or create management reports for the company's cost centres. A barrage of untested application updates required the payroll manager to retrieve, test and implement the modifications without vendor support.

Amanda Brennan, corporate services manager at Langdon Ingredients, said the vendor didn't assist staff with the workload and problems the system created.

"We needed a system where we could relinquish responsibility back to the vendor," Brennan said.

The company considered an in-house solution versus a hosted offering when it approached vendors in October last year. Langdon liked the idea of offloading workload and support responsibility to a vendor that could host the entire solution.

As a result, the company selected Aussiepay's hosted ASP model ePayroll, Employee Self Service and e-Workflow services as the vendor took responsibility for payments, support and management reports. It also meant that no staff training was required.