A service cluster approach

Dickson noted that, through experience from other governments, a successful e-government delivery can be achieved by creating a government-branded portal based on a citizen-centric approach of service delivery.

The review also suggested Hong Kong needs to adopt a new strategy for delivering citizen-centric e-government services based on a service clustering approaching that is to group related e-government services into service clusters.

'Adopting a service clustering approach based on customer research findings, the OSP/service clusters will enable members of the public to access quality and citizen-centric online government information and services in a one-stop and user-friendly manner,' said an OGCIO statement presented at Hong Kong's Legislative Council in February 2006.

The OSP strategy allows the government to expand its services scope online by riding on the existing e-government infrastructure service (EGIS) platform to introduce new services, said the OGCIO in an earlier statement.