Google Wallet rollout going "kind of slow," Google rep says

24.09.2011

Such a delay might not normally be a concern, except that Google and its partners -- Sprint, MasterCard, Citi and First Data -- put enormous time and money into the Google Wallet app.

The idea of being first in the U.S. with a major rollout using Near Field Communications technology inside smartphones is notable. The stakes are high: the long-term future of mobile wallets is expected to be lucrative, worth many billions of dollars in the U.S., to banks that collect transaction fees and to technology companies such as Google that receive revenues for making coupons and other offers available to users.

Analysts questioned how serious the delay really is, and how many users are already connected. They also questioned whether the wait times for adding credit cards could be a sign of a bigger problem with the complex network, systems and the money exchange infrastructure behind Google Wallet.

The Google Wallet Web site first posted a notice on Wednesday of the problem in adding credit cards to the app, the same notice that was still live today.

Matt Hamblen covers mobile and wireless, smartphones and other handhelds, and wireless networking for Computerworld. Follow Matt on Twitter at or subscribe to . His e-mail address is .