The EMM platform provides administrators with a way to discover and catalog deployed handheld mobile devices. Details about device hardware, software and status are gathered and transmitted to the EMM on a configurable schedule. Information about the population of mobile devices -- number of devices, serial and model numbers, and amount of RAM -- are provided by reporting tools found within the EMM console and can be used to help plan and maintain an enterprisewide deployment.

While helping to maintain and track each device, the EMM platform also supports policy-controlled and automated deployment of applications, simplifying the deployment process. The platform should also support the installation, removal and upgrading of applications by group policy.

Help desk

The EMM platform provides the appropriate help desk tools for image management, deployment and reporting while also providing remote interactive diagnostics that help resolve issues without requiring users to surrender their devices.

In addition, EMM Self-Service Portals can help offload the help desk of routine issues such as forgotten password and device unlocking. This resource should be accessible to users from a browser on their mobile device or laptop. The portal should provide users with quick and easy access to FAQs, policy guidelines, device documentation and software.