Gartner: Urgent need for Open-Source Software (OSS) policy

20.11.2008

The Gartner survey also revealed that customer service continues to be the leading business process for which OSS projects are used, followed closely by enterprise integration, finance and administration, and business analytics. Sales and marketing, customer analytics, field service, ERP and CRM solutions are also moving up the adoption ramp, further increasing the influence of OSS in many enterprises, said the research firm.