The VA's data security processes are hopeless failures.

The VA's business processes are an incoherent mess.

Yes, this is an IT problem and a security problem. But it doesn't end there. Despite the dramatic IT-driven improvements at the VA's hospitals, this is a government agency that literally doesn't know what it's doing.

Outrage on behalf of veterans and active-duty military personnel is easy -- and it's appropriate.

But this is just the tip of the iceberg. We all know that -- anyone working in government or corporate IT.