Fife Council began upgrading the system in August 2011. Although it went live at the start of February as planned, the solution was not implemented by the end of November 2011 target, due to problems with data quality.

Some of the asset quantity data was out of date, for example.

"As part of the upgrade, we linked with the asset management system to update dynamically the management information systems," said Anderson.

As well as now providing the council with accurate information about its assets, Anderson said the system allows the council to look at the performance and demand level of IT services so that it can decide where it can cut costs or allocate more resources.

Furthermore, by reducing the number of staff working on the help desk from 12 to eight, the council has saved £100,000 in staff costs, Anderson said.