As well as implementing electronic forms, Adobe recommended organisations improve their administration efficiency by investing in technologies such as online collaboration tools and Rich Internet Applications to create more user-friendly interfaces for existing administration processes.

The survey showed that the majority (66 percent) of respondents blamed internal politics for some administrative inefficiencies, while 43 percent believed that their organisation collected information "for the sake of it". A third also claimed they were submitting the same information to multiple departments. Adobe said this implies that departments may not be sharing information effectively, possibly due to internal disagreements, a statement supported by 59 percent of respondents.

Meanwhile, although 47 percent believed that their organisation was slow to adopt new and more efficient ways of doing things, just 31 percent of respondents were positive about their organisation's innovativeness.

Gingell said: "As a business community, we need to encourage the use of technologies and tools such as interactive forms and other web 2.0 applications that are specifically designed to gather, share and manage information. By doing this we can begin to address the levels of frustration highlighted in this report."