The straight-through-processing (STP) solution automates the internal and external channels involved in application processes, such as acquiring loans, government permits and account requests, by requiring transaction entities to maintain standardized formats.

EDS Australia New Zealand Executive Director for Business Process Outsourcing, Phil Heggie, said the Victorian Government and the Lands Registry are implementing the new system.

"Straight-through-processing automates all internal and external processes so customers applications are validated against internal rules and necessary external sources so there is a massive reduction for dependence on staff," Heggie said.

"Workflow, imaging, optical character recognition and scanning are all automated while interoperability with external sources is ensured by the use of common formats. Clients who want to talk to an operator are routed through to a call center which now deals with more technical requests."

EDS Director of Credit Services for Europe, Middle East and Africa Ian Coventry said the system can be used for internal processes without the need for external interoperability.