It is also expecting an increased uptake in enhanced VoIP services, opening up new revenue services.

"We are ... focused on the opportunities engin will be able to capitalise on as IP services become more prevalent and we will watch with great interest the development of the National Broadband Network," engin chairman, Ian Smith said in the ASX statement.

At a time where is under the spotlight, engin managed to improve its customer relations, recording a four per cent reduction support and service related calls for the 2010 year to about 210,000.

The telco also recorded improved problem resolution, speed to answer and service waiting times.