Dell said that the decision to double the number of jobs in the Philippines has something to do with the quality labor pool in the country. In an earlier visit to Bangalore, he also announced Dell will likewise double its workforce in India to 20,000 people.

'This new facility is a result of the direct way we do business, and its an important investment that demonstrates our commitment to providing customers with the best possible experience whenever they contact Dell,' he said.

The Pasay site makes use of Dell's newest services including 'Tech Connect,' a Web-based tool that allows agents to provide technical and customer support by remotely connecting to a customer's PC via a broadband connection.