On Your Side responds: Whitlow had scanned and dated all of the materials he sent in for the , so we forwarded that information to Serif to see if the company could clarify the terms of the rebate and point out any errors or missing information.

A Serif representative reviewed the materials and agreed that Whitlow had correctly submitted all of the required information. Serif apologized to Whitlow for the error and the poor service. The representative said that initially the rebate system was set up incorrectly, which resulted in a small number of customers not receiving their rebates, but that the error has been fixed and will not happen again. The rep also confirmed that Whitlow will get his rebate soon.

Whenever you mail in a request for a rebate, it's a good idea to scan and date everything first, as Whitlow did. That way, you'll have a copy of the associated materials for your records in case anything goes wrong with the request.

Konica Minolta has recalled several desktop models. The printers can short-circuit and overheat during use, posing a fire hazard. The recalled models are the Magicolor 3730DN, Magicolor 4750DN, Bizhub C35, and Bizhub C35P. Model numbers are located on the plate attached to the side of the printer, as well as on the bottom of the printer's front door.