Customers and clients and consumers, oh my!

20.04.2009

The challenge for IT is to adequately serve all of its customers -- clients and consumers. To do this, IT needs to recognize that clients and consumers have different needs and different criteria for IT success.

George Tillmann is a former CIO, management consultant and the author of The Business-Oriented CIO (John Wiley & Sons, 2008). He can be reached at georgetillmann@optonline.net.