Customer: HSBC system fails to execute sell order

13.04.2011

said they are investigating the incident and will provide a report to the Ho Kong Monetary Authority, according to the media report. The bank said it has no idea the number of customers affected, but will call each affected customer to apologize, the media report noted.

HSBC doesn't rule out the possibility of a system glitch, said the report, adding that the bank apologized and promised compensation if the bank is responsible for the glitch after investigation.