Convergys' global portfolio of hosted solutions for contact centers reportedly does cost-effective optimization of customer experience in self-service and agent-assisted interactions. All solutions are focused on improving customer satisfaction by enabling inbound and outbound multimodal capabilities and natural language support; accelerating deployment cycles by providing rapid access to network capacity; and strengthening ROI by minimizing upfront and ongoing CAPEX outlays.

Yet Convergys also has a set of its own messaging solutions for telecommunication service providers in a hosted delivery model that can increase average revenue per user (ARPU), optimize the customer experience, and reduce churn.

"We are expanding our world-class hosting operations to other geographies that are primed to take advantage of the operational benefits," Sherlock said. "This global hosting capability enables our multi-national clients to continue using a consistent set of intelligent and secure Convergys solutions across countries wherein they provide customer service or telecommunication operations."

Convergys reported it now supports a global financial services company by providing consumer self-service applications that are hosted and managed by Convergys through their North American and European data centers. Convergys' so-called Dynamic Decisioning Solution, which has been deployed at telecommunications and enterprise companies to apply intelligent and real-time business rules, is now said to be available globally in a hosted option.