'That (ICT survey) should even inspire us because by jumping backwards from 67th to 70th, that means a lot of other countries are focusing on IT,' he said. 'What we should do is we must grow our customer contact centers, animation, and MT specialists more and then that's how we can grow into BPO and not be just devoted to IT.'

However, speaking in a colloquium at the De La Salle Professional Schools Inc. Graduate School of Business in Makati City, Galutera said BPO is not the solution to the country's problems.

'If we think of it as the solution to the problem, then we're not going to do what we need to do to manage it properly. It's just a start towards the solutions to the country's problems,' Galutera said.