Once you've settled on the proper devices and classes of service, you'll be amazed at the productivity boost you give your users. They will be able to connect quickly and seamlessly wherever they are (within the coverage area, of course), and they'll be singing the praises of IT along the way.

Michael Gartenberg is vice president and research director for the Personal Technology & Access and Custom Research groups at JupiterResearch in New York. Contact him at mgartenberg2@optonline.net. His weblog and RSS feed are at http://weblogs.jupiterresearch.com/analysts/gartenberg.