The company also announced DevConnect, a program that taps into local independent software vendors (ISVs) to develop solutions for vertical segments such as call centers, manufacturing and financial services.

In the Philippines, Avaya has a significant installed base in the contact center market. With one-X, the local office is looking to address other markets as well.

'Local ISVs can help in back-end integration of business applications like Oracle or SAP with our one-X products,' said Ed Doctolero, Avaya Philippines country manager.

Avaya has three ISV partners in the Philippines. These partners developed CRM (customer relationship management) applications running on Avaya products, said Doctolero.